CARE OF BARKCLOTH
All items labeled “Incoming” are in the process of printing. Please contact us for the estimated time arrival of any incoming designs.
DOMESTIC SHIPPING (UNITED STATES OF AMERICA)
All orders are processed within 2-3 business days. You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Trendtex Fabrics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
INTERNATIONAL CUSTOMS, DUTIES, IMPORT TAXES
All international orders, including orders shipped to Canada, are subject to applicable international shipping fees. We do not ship to international P.O. boxes; a physical street address must be provided. You are solely responsible for any customs, duties, or taxes including any Value Added Tax (VAT) fees for all international orders.
All yardage is cut to order. Due to the nature of the business, we do not accept returns. We try our best to provide quality information, so that our customers are able to make a clear judgement on the artistry of our fabrics. We are happy to answer any questions prior to placing an order.
MIS-PACKED OR DEFECTIVE PRODUCTS
If there are any issues with a product due to mispacking, defects in materials, or craftsmanship, please contact us immediately (within 10 days from the arrival date of your order) so that we may replace it for you. Supplemental proof such as a photograph of the mispacking, damage or defect may be required.
Please email us with "Return" in the subject line. Returns will not be accepted without prior authorization. It is imperative that you include the following information in your message: Order Number, Name (as it appears on the order), Contact Phone Number, Detailed Product Description, and Quantity of the items you would like to claim for shortages, damages, or defectiveness.
Trendtex Fabrics, Ltd. is proud to provide the highest quality line of fabrics reflecting Hawaii’s diverse culture and tropical influences. All Trendtex Fabrics designs are protected under copyright law. By purchasing our fabrics, you have the right to make clothing, household goods and craft items from material produced by Trendtex Fabrics, Ltd. Copyright law prohibits the scanning, tracing, and other related methods of reproducing or copying Trendtex Fabrics registered designs onto related or new mediums without an appropriate license from Trendtex Fabrics, Ltd.
We offer wholesale pricing for approved accounts. Review of your application takes approximately 1-5 business days.