Refund policy

RETURNS

All yardage is cut to order. Due to the nature of the business, we do not accept returns. We try our best to provide quality information, so that our customers are able to make a clear judgement on the artistry of our fabrics. We are happy to answer any questions prior to placing an order.

If there are any issues with a product due to mispacking, defects in materials, or craftsmanship, please contact us immediately (within 14 days from the arrival date of your order) so that we may replace it for you. Supplemental proof such as a photograph of the mispacking, damage or defect may be required. 

Please email us with "Return" in the subject line. Returns will not be accepted without prior authorization. It is imperative that you include the following information in your message: Order Number,  Name (as it appears on the order), Contact Phone Number, Detailed Product Description, and Quantity of the items you would like to claim for shortages, damages, or defectiveness.